DELIVERY

Biggie Best uses the Post Office to deliver orders.  We charge a minimum postage charge of R50.00 for each delivery below R500.00.  If you order value exceeds R500 you will pay 10% of the invoice value. Postage is calculated and added to your order at check out. We will dispatch orders within 3 working days (if you pay by EFT, it will be 3 working days from the day we received your payment into our bank) and you must allow at least 10 DAYS for the Postal transit time

At busy times delivery may take slightly longer.

In the event that an item is out of stock, or there are Post Office delays, we will notify you via email. We will attempt to keep you fully up to date with any problems or delays and you can contact our customer care centre at [email protected]

Please note we close during public holidays and this may impact on delivery times.  

We cannot process an order unless we receive a Postal address. We do not deliver door-to-door and we cannot organize any third party deliveries or collections.

Because the Post Office imposes a limit of 30kgs per parcel, large orders may have to be split into 2 or more parcels. If this is the case, you will be notified and given the details before the parcels are dispatched. We will obviously dispatch all parcels relating to a single order, together, but we cannot guarantee each parcel will arrive simultaneously at the destination Post Office. Please remember to track and follow up on more than 1 parcel if you have been advised to expect more than one parcel.

Track My Order

On placing your order, we will send you an email to confirm we have received it. Once your order has been processed and dispatched we will e-mail you a Post Office tracking number. You will receive more than 1 tracking number if your order is contained in more than one package. You can track your order at any time by calling the Post Office toll free number . If your order is contained in more than 1 package, please quote and follow up on more than 1 tracking number.

When your local Post Office receives the parcel, you will receive a notification slip which you must sign and present at collection.  Please read the Post Office slip carefully, to make sure you go to the correct Post Office. You will need to provide the Post office with Proof of I.D. (drivers licence, I.D. book or passport)

If you require any further assistance please do not hesitate to contact our customer services on [email protected]

Failed Deliveries

An item can only be held at the Post office for 1 month. If it is not collected within this time it will be returned to us and a charge of R50 00 will apply to cover the cost of returning the parcel/s to us.  

Delivery Instructions

We can only deliver goods by post. When the goods arrive at the Post Office, the Post Office will deliver a slip informing you the goods are ready for collection.  

RETURNS

Please Contact our customer services by email [email protected] stating your reason for return and whether you would like an exchange or refund.

All items returned will be inspected prior to replacing the goods or processing a refund

RETURN OF NON-DAMAGED GOODS

We hope that you will be delighted with your order; however we understand that there are occasions that you may want to return something.

Because it is cut especially for you, we cannot accept fabric returns or replace fabric, unless it is confirmed as defective by us. When you order fabric, be it off-cut or continuous length, you must understand that the representation of colour and pattern on this web site is as accurate as possible but may vary from the fabric you receive because of dye-lot variations which are common to all textiles . Subtle textures, slubs and other irregularities associated with textiles like linen and hand-loom cotton, may not be clearly visible on this web site and are not deemed to be flaws.  Please study the photo carefully before you order a fabric.  Unfortunately we cannot send you a cutting or other sample, prior to accepting an order for fabric.

If you wish to return any other item which is not damaged or faulty for a refund or exchange please notify us within 7 working days on [email protected]. This is done at your own cost and the original postage paid will not be refunded.

Please return the goods:

• with proof of purchase (receipt or dispatch notes),
• unopened, unused and in their original packaging and condition including the outer box.

We are not able to refund postage charges for none damaged or non-faulty goods and you will be required to pay the postage for the return trip. Please ensure that if you are sending anything back to us, you must obtain and fax or e-mail us a proof of postage. It is your responsibility to make sure the goods are insured, as we will not be liable for items lost in transit on their way back to us.

For items delivered outside South Africa we are unable to refund any delivery charges, duties and/or taxes that you may have paid as a result of your purchase.

RETURN OF DAMAGED OR FAULTY GOODS

Contact our customer services by email [email protected] stating your reason for return and whether you would like an exchange or refund.

In the case of a damaged product, please send a photograph

Under the Consumer Protection Act you may be entitled to a refund or replacement where goods are faulty or damaged. Please notify us within 28 working days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, we will cover the cost of posting the item back to us. Please ensure that you obtain a proof of postage, as we will not be liable for items lost in transit on their way back to us unless we have proof of postage. You must send your proof of purchase with the goods. All we ask is that you return the goods in suitable packaging to avoid any further damages.

REFUNDS

• If you have requested a refund, please allow up to 14 days (from the date we receive your returned items) for us to process the refund.
• The refund can only be credited back onto the original card used to purchase the item(s).
• If the purchase was paid by EFT, please send us details of the bank account into which the refund must be paid.
• You can track your refund has been processed by logging on to your account, view pervious orders and selecting returns.
• Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.
• Please be advised that if an item is returned to us after our returns period has ended, and without advising us first, then we can only offer an exchange or credit note, we are unable to offer a full refund.

Please note - if you have a query or problem with an item that you have bought through one of our stockists, or a Biggie Best store, you need to contact them directly.