FAQs
Frequently Asked Questions
I have seen a Biggie Best item in a Biggie Best store but I can’t find it on your site?
Unfortunately only a small selection of our products can be purchased on line. To purchase products not on this site , you will have to visit a Biggie Best Store (see our store listing under ‘STORE LOCATOR’).
I have seen an item in a magazine, but I can’t find it on your site?
Our products are often featured in magazines or newspaper articles, and it may be that :
- the products featured are not available for purchasing on line OR
- on occasion, the editors choose to feature a product that we no longer have available or with the incorrect price.
I have seen products on the www.Biggiebest.com website, but I can’t find them on your site?
The Biggiebest.com website caters for trade customers in Europe and the U.K. Many of these products are available in the Biggie Best stores but cannot be purchased on line. If you are looking for products that are not available on this site, please visit a Biggie Best store (find your nearest store under ‘STORE LOCATOR’).
If I want to return or exchange an item can I return it to a Biggie Best store?
Unfortunately you will not qualify for a refund or exchange unless the goods are sent back to our Head Office at 2 Cochrane Avenue Epping 1, Cape Town 7460 or Biggie Best (Pty) Ltd. P.O. Box 1023 Woodstock 7915, Cape Town. If you need to return an item please e-mail us on [email protected]
What is the difference between off-cut fabric and continuous length fabric
We can only supply off-cut fabric in pieces of 1m or 2m and your choice is limited to what off-cuts we have available at any specific time. If you need 6 metres and order 3 x 2m off-cuts it is likely the pieces will come from different batches and you will not be able to use them to make a curtain or cover a piece of furniture because the colour of 1 piece will be different from that of the 2nd and/or third piece.
If you order 6 metres continuous length we will guarantee to send you a continuous piece measuring 6m from the same batch. If for any reason we cannot do this, we will contact you
Do I have to order a minimum quantity of fabric
If you want to purchase a small quantity of fabric that is not available as an off-cut you only have to order the minimum quantity of 1 linear meter. If you need more, you can adjust the length in 10cm lengths ie 1m10 1m20 1m30 etc.
Will my fabric always be sent in one continuous length?
If we are not able to supply 1 continuous piece for non-off-cut orders, our customer services department will get in touch with you to discuss the matter with you. Off-cuts come in either 1 or 2m lengths.
How can I find out if there is stock of a certain fabric?
In most cases the fabric is still available at the time of order. If the particular fabric is not available, we will E-Mail you immediately.
How do I see a sample of a Biggie Best fabric I want to order?
You can visit any Biggie Best Shop and since we distribute our fabrics through most of the professional Interior Decorators in South Africa, our swatch books are available in curtain shops and studios around the country
Can I wash Biggie Best fabric?
Each fabric has a recommended method of cleaning and it is important you follow the cleaning instructions. Generally, furnishing fabrics react better to dry-cleaning than washing
Why do I need to register to shop?
Registering with us will make your shopping experience more effortless and it will also give you access to special features on the website such as tracking the status of your order, email alerts, creating a wish list and recommending friends. As well as this, if you register it will enable us to save your details for the next time you shop. This will make it easier and faster for you to shop with us in the future.
Is it possible to change my personal account details?
Yes, you must have an account to change your personal account details. To change your account details log into your account and click on billing address or delivery address and edit.
Is it possible to amend my order once I have placed it?
Unfortunately once an order has been placed we are unable to add to or amend it. Please contact our customer services if you require any further help on [email protected]
Can I place an order over the telephone?
Unfortunately we cannot take orders over the phone.
When will I be charged for my order?
You will be charged for the order in full at the time the order is placed.
How will my order be delivered?
All items will be sent by Post and you will need to collect from the Post Office.
Will someone need to sign for the delivery?
All parcels collected at the Post Office require a signature and proof of identity like a drivers licence, I.D. or Passport
What happens if my goods are lost or stolen in the post ?
We will replace them. It could take up to 14 days for us to re-send your purchase because we will have to investigate the matter first.
What happens if only a partial delivery is possible?
If we can only ship part of your order, our customer service will contact you immediately. If a late delivery or part-delivery is not acceptable to you, we will refund your payment.
If a due date is shown on a product, is it a certainty?
If we are not able to process your order immediately and as a result, give you a delivery date, we will keep you updated on any delays or changes in that delivery date.
I have received a damaged product, what should I do?
Please email us at [email protected] stating your order number, the problem with the product, and whether you would like a refund or a replacement, and we will advise you of further action.
In the case of damaged products please send a photograph.
Please ensure that you understand when placing an order, that if something is wrong with the product and you need to return it, we cannot arrange to collect it. Unfortunately you will have to post it back to us along with proof of postage. We will cover the postage cost.
Do you deliver outside South Africa ?
If you would like to place an order for delivery outside South Africa, please contact our customer services on [email protected] with a list of the items you would like to order.
I have returned an item, how long will a replacement take to arrive?
If you have returned an item for a replacement then we ask that you allow 14 working days for the item to be received back with us and a replacement order processed by our returns department.
Why won't my payment go through?
If you are having problems putting your order through please check that all the mandatory fields are entered correctly i.e. first line of address, postcode, and telephone number - as these fields are involved in verifying your payment.
Please also make sure that your billing address corresponds with the registered address of the card that you are paying with.
If you have any further problems then please contact our customer services on [email protected] and we will be happy to help complete your order.
Will my details be passed onto third parties?
We will not share your email address or telephone number or any other Customer details with any third party.
Is your site secure?
All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology, and we do not store or retain your payment details.
Your payment is processed using Pay Gate and we do not have access to your credit or debit card details.
How do I redeem my promotional or gift voucher?
To redeem your voucher directly during the checkout process, just enter your code into the voucher field found on the cart page, or in the third step of checkout.
After entering the code - consisting of both letters and numbers - click the ‘Redeem’ button. The sum of the voucher will be automatically subtracted from the total value of your purchase. Should you wish to, you can clear the voucher, by clicking ‘x’ in the bottom right corner of the price list.
I have an on-line gift voucher. Can I redeem this in a Biggie Best store?
Unfortunately on-line vouchers are only redeemable on line at www.biggiebestwebshop.co.za
